30-day money-back guarantee
Plain English. No fine print. If VectorEase doesn't work for you, you get your money back.
Last updated: June 22, 202630 days. Full refund. No questions asked.
If you pay the $39 founder lifetime price (or $79 standard) and decide within 30 days that VectorEase isn't right for you, contact us and we'll refund the full amount. No interrogation, no "tell us why," no hoops.
How the refund works
One: use the contact form at the bottom of this page (or on the FAQ page) and tell us you want a refund. Include the email address you used at checkout.
Two: we verify your purchase against our Stripe records.
Three: we refund the full amount through Stripe to your original payment method, usually within 5 business days. Your bank may take an additional 2-3 days to show the credit, depending on how slow their pipes are.
What's covered
- The $39 founder lifetime payment, if you bought during the founder window
- The $79 standard lifetime payment, if you bought after founder seats sold out
- Any payment for a future pricing tier we may introduce, within 30 days of that specific payment
What isn't covered (because it doesn't apply)
The 5 free vectorizations during your trial — those were free to begin with, so there's nothing to refund. If you walked away after the trial without paying, you also have nothing to refund. Simple.
After your refund
Any SVG, DXF, or .lbrn2 files you downloaded during your time with VectorEase are yours to keep forever. We won't claw them back. Your account stays active in case you want to come back later — you'd just need to repay to re-unlock unlimited vectorizations.
And no, refunding doesn't put you on some "do not sell to" list. You're welcome back anytime.
Why we offer this
Because the tool either works for your use case or it doesn't, and you shouldn't be stuck with something that doesn't fit. We'd rather refund 5% of buyers and keep our reputation than fight every refund request and trash our name in laser cutter Facebook groups. Word travels fast in this community.
One real thing to know: we don't offer refunds outside the 30-day window. Not because we're rigid, but because we have to draw the line somewhere. If you're inside 30 days, we say yes. Past 30 days, the answer is "I'm sorry, the window closed."
Disputes and chargebacks
If you ever feel like you're not getting a refund you're owed, message us through the contact form below before filing a chargeback. Chargebacks cost us money, hurt our Stripe standing, and slow down the refund anyway. A direct message gets it resolved faster.
Request a refund or ask about this policy
Tell us what you need. I read every message myself and respond within 24 hours.